Utility Management

CEUs

Objectives

This course is designed to train managers to use sound business practices in managing a water utility.

Scope

This training course offers detailed information regarding all major areas of responsibility of a utility manager. The manual describes why planning, organization, and recordkeeping are critical to virtually all aspects of utility management. Practical, up-to-date staffing guidelines presented in this course reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees. Legal requirements of recent federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace. In addition, this training program highlights the essential elements of effective oral and written communications, including formal and informal public relations programs. A major segment of this course focuses on the financial management of a utility. Topics discussed in this segment include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements.

Contents

1. Need For Utility Management
2. Functions Of A Manager
3. Planning
4. Organizing
5. Staffing
6. Communication
7. Conducting Meetings
8. Public Relations
9. Financial Management
10. Operations And Maintenance
11. Emergency Response Plan
12. Homeland Defense
13. Safety Program
14. Recordkeeping
    Appendix
    • Final Examination
    • Answers
    • Subject Index

Cost

$29.00 Manual (Californians add 8.25%, or $2.39)
$50.00 Enrollment (Limitation)