Utility Management
Utility Management

Objective

This course is designed to train managers to use sound business practices in managing a water utility.

Scope

This training course offers detailed information regarding all major areas of responsibility of a utility manager. The manual describes why planning, organization, and recordkeeping are critical to virtually all aspects of utility management. Practical, up-to-date staffing guidelines presented in this course reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees. Legal requirements of federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace. In addition, this training program highlights the essential elements of effective oral and written communications, including formal and informal public relations programs. A major segment of this course focuses on the financial management of a utility. Topics discussed in this segment include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements.
 

2 CEUs (20 contact hours)
2nd Edition, 2004
Manual ISBN 978-1-884701-49-8
Course Time Limit: 3 months
Table of Contents
Learning Objectives
  1. Need for Utility Management
  2. Functions of a Manager
  3. Planning
  4. Organizing
  5. Staffing
  6. Communication
  7. Conducting Meetings
  8. Public Relations
  9. Financial Management
  10. Operations and Maintenance
  11. Emergency Response Plan
  12. Homeland Defense
  13. Safety Program
  14. Recordkeeping
Appendix:
  • Final Examination and Suggested Answers
  • Subject Index

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