Utility Management
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Utility Management


This course provides managers with an introduction to the concepts and practices used to effectively manage a water sector utility.


This course introduces water sector utility managers to the major areas of responsibility for effective management including planning, organization, workforce development and staffing, information management and recordkeeping, communication and public outreach, security, cyber security, risk and resilience assessments, emergency response plans, utility finance and funding, asset management, and managing change and challenges.

1.6 CEUs (16 contact hours)
3rd Edition, 2021
ISBN 978-0-13-755018-0
Course Time Limit: 3 months
Table of Contents
Learning Objectives (Click chapter title to open)
  1. Introduction to Utility Management
  2. Managing for the Future
Other Sections
  • Answer Key
  • Glossary
  • Index
Enrollment $75 USD
Manual $80 USD
Course Package (Enrollment plus Manual) $155 USD
Instructor Guide available

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