1. Introduction to Utility Management Objectives
  1. Identify the core responsibilities and functions of a utlity manager.
  2. Analyze and prepare to develop your utility's workforce.
  3. Recognize how and why a utility should communicate, both with internal stakeholders and with the public.
  4. Plan the basic elements of a hazards communication program to protect employees.
  5. Apply principles of cyber security and physical security to protect against emergencies and attacks.
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