Following completion of Chapter 8, students should be able to:

1. Determine revenue needs for a small water utility.
2. Itemize various system expenses.
3. Identify possible funding sources for capital improvements.
4. Relate costs to level of service.
5. Distribute costs to customers.
6. Develop water rates for a small water utility.
7. Describe the financial strength of the utility.
8. Prepare a consumer confidence report (CCR) for the utility's customers.
9. Plan for financial stability.
10. Keep accurate records of costs and sources of revenues.
11. Prepare a contingency plan for emergencies.
12. Prepare a plan to strengthen the security of their utility's facilities.

The main purpose of this chapter is to teach operators how to determine the revenue needs for their utility, to develop a fair rate structure that generates sufficient revenue, and to plan for emergencies.

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