1. Identify a utility manager’s core responsibilities and functions, and learn how to handle challenges.
2. Enact workforce development measures to best support utility employees, and plan for current and future staffing needs.
3. Oversee financial and asset management to guide the utility’s financial, operational, and infrastructural health.
4. Recognize how and why a utility should communicate, both with internal stakeholders and with the public.
5. Apply principles of occupational safety, cyber security, and physical security, to protect the utility against hazards and threats.
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