Following completion of this chapter, students should be able to:

1. Develop water rates and determine revenue needs for a small water utility: itemize system expenses, identify funding sources for capital improvements, relate costs to level of service, distribute costs to customers.
2. Prepare a consumer confidence report (CCR) for the utility’s customers, describing the financial strength of the utility.
3. Plan for financial stability and keep accurate records of costs and sources of revenues.
4. Prepare a contingency plan for emergencies and prepare a plan to strengthen the security of your utility’s facilities.

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