Following completion of Chapter 8, students should be able to:

1. Identify the functions of a manager.
2. Describe the benefits of short-term, long-term, and emergency planning.
3. Define the following terms:
   1. Authority
   2. Responsibility
   3. Delegation
   4. Accountability
   5. Unity of command
4. Read and construct an organizational chart identifying lines of authority and responsibility.
5. Write a job description for a specific position within the utility.
6. Write good interview questions.
7. Conduct employee evaluations.
8. Describe the steps necessary to provide equal and fair treatment to all employees.
9. Prepare a written or oral report on the distribution system's operations.
10. Communicate effectively within the organization, with media representatives, and with the community.
11. Describe the financial strength of their distribution system.
12. Calculate their utility's operating ratio, coverage ratio, and simple payback.
13. Prepare a contingency plan for emergencies.
14. Set up a safety program for their utility.
15. Collect, organize, file, retrieve, use, and dispose of distribution system records.

The main purpose of this chapter is to introduce to students the important aspects of administration.

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