8. Managerial Responsibilities Objectives

Following completion of Video 8 and Chapter 8, students should be able to:

  1. Explain the purpose of operation and maintenance (O&M) programs.
  2. Describe the rules and regulations applicable to their small water system.
  3. Develop and implement a staffing program, including hiring and training.
  4. Politely and effectively handle customer inquiries (complaints).
  5. Develop and implement a public relations program.
  6. Describe the proper relationships between employees and their employer.
  7. Develop and implement a safety program for their small water utility.
  8. Explain the importance of a water conservation program.
  9. Describe the role of the benchmarking process in improving system performance.
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