OFFICE OF WATER PROGRAMS RETURN POLICY

Manual/Video Set/Individual Video/CD/DVD Return Policy

The Office of Water Programs will gladly accept returns of manual(s), video set(s), individual video(s), CD(s) and DVD(s) within three months from the date of purchase. In order to return materials to us for any reason, you must obtain prior permission. You can phone, fax, mail, or e-mail your request to us, and we will respond to your request within one week. We will review your request, and if approved, we will provide you with a return authorization number. The return authorization number is how we will identify your return in our records and must be clearly labeled on each box being returned. Boxes shipped to us without our authorization number will be returned at the customer’s expense. Customers are responsible for freight charges for returns.

1. All manuals, video sets, individual videos, CDs, and DVDs are in resalable condition (Each manual/video set has plastic wrap intact and customer price stickers are removed). A CD/DVD can only be returned if the seal/label has not been broken. Defective manuals, videos, CDs, and DVDs are an exception to this rule.
2. Packages are secure.
3. Defective or damaged items are clearly marked.
4. Our return authorization number is clearly marked on each box.
5. Each box of a multiple box shipment is marked 1 of _, 2 of _, etc. Please be sure to include a list of contents for each box either on the box or inside the box.
6. Each box weighs less than 50 lbs., or we will be unable to accept it.
7. The returned items are received by our office by or before the return deadline date which is three weeks from the issuance of the authorization number.

A return fee of 10% of the value of the returned manual(s), video(s), CDs and/or DVD(s) will be deducted from the refund. (Value of return – 10% of the value of the return = refund). Refunds, for returns on prepaid orders or orders with paid invoices, will be mailed approximately 2-3 weeks after we receive your return. For refunds for returns on credit card orders, a credit slip will be issued and mailed approximately 2-3 weeks after we receive your return. If we invoiced you for the order and the invoice is not paid, you must pay the original invoice in full, and we will refund you after full payment is received. DO NOT DEDUCT THE VALUE OF THE RETURN FROM PAYMENT OF THE INVOICE.

Enrollment Return Policy

1. The enrollment must be cancelled within 1 month of the date of purchase.
2. You cannot have submitted any coursework for the enrollment.
3. You must return all enrollment materials to us (i.e. answer sheets and test booklet if they were provided for the course). Customers are responsible for freight charges for returns.

If the above conditions are met, please contact us by phone, fax, mail, or e-mail and request permission to cancel your enrollment. We will review your request and respond to your request within one week. If your request is approved, we will cancel your enrollment and issue you a return authorization number to return any enrollment materials if needed. For each cancelled enrollment, there is a $10 nonrefundable fee that the University collects, so you will only be refunded $30.00 for each cancelled enrollment.

Refunds, for returns on prepaid orders or orders with paid invoices, will be mailed approximately 2-3 weeks after we receive your return. For refunds for returns on credit card orders, a credit slip will be issued and mailed approximately 2-3 weeks after we receive your return.

If we invoiced you for the order and the invoice is not paid, you must pay the original invoice in full, and we will refund you after full payment is received. DO NOT DEDUCT THE VALUE OF THE RETURN FROM PAYMENT OF THE INVOICE.