1. Identify the functions of a manager.
2. Describe the elements of programs and policies that are necessary for effective operation of a utility, including staffing, communications, financial stability, and safety.
3. Prepare plans for financial stability, operation and maintenance, emergency preparedness, safety, security, and resiliency. 
4. Apply CMOM practices to evaluate and improve capacity assurance, management, operations, and maintenance activities at a wastewater collection system utility.

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