Following completion of Chapter 23, students should be able to:

1. Identify the functions of a manager.
2. Describe the benefits of short-term, long-term, and emergency planning.
3. Define the following terms:
   1. Authority
   2. Responsibility
   3. Delegation
   4. Accountability
   5. Unity of command
4. Read and construct an organizational chart identifying lines of authority and responsibility.
5. Write a job description for a specific position within the utility.
6. Develop good interview questions.
7. Conduct employee evaluations.
8. Describe the steps necessary to provide equal and fair treatment to all employees.
9. Prepare a written or oral report on the utility's operations.
10. Communicate effectively within the organization, with media representatives, and with the community.
11. Describe the financial strength of their utility.
12. Calculate their utility's operating ratio, coverage ratio, and simple payback.
13. Prepare a contingency plan for emergencies.
14. Prepare a plan to strengthen the security of their utility's facilities.
15. Set up a safety program for their utility.
16. Collect, organize, file, retrieve, use, and dispose of plant records.
17. Describe the basic elements of water and energy conservation and associated best management practice (BMP) strategies.

The main purpose of this chapter is to introduce operators to the administration of a utility.

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