Following completion of Chapter 14, students should be able to:

1. Outline the personal and professional skills a manager needs to physically and emotionally survive.
2. Develop and implement a professional code of conduct.
3. Identify and make small changes in actions, attitudes, and behaviors that will improve their day-to-day management.
4. Evaluate their priorities and strive to make the work environment of their utility a little more fun and look for more ways to make their time away from work more satisfying and fulfilling.

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