Following completion of Chapter 8, students should be able to:

1. List the major factors that affect the design of water and wastewater facilities.
2. Describe management's primary responsibilities with regard to operating a water or wastewater utility.
3. Briefly explain how the individual processes in their utility function and how they contribute to the overall treatment process.
4. Gather the necessary process control information to develop a process control program (PCP).
5. Develop and implement a PCP at their facility.
6. Evaluate the possibility of developing an electronic O & M manual for their utility.
7. Set up a preventive maintenance program (PMP).
8. Assemble a formal policy manual containing standard operating procedures (SOPs) for all of the major components at their facility.

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