Following completion of Chapter 3, students should be able to:

1. Identify the most important characteristics of an effective leader.
2. Select and use appropriate management styles.
3. Find additional training resources to learn how to analyze personality types and use Transactional Analysis.
4. Implement policies and procedures that encourage workforce diversity.
5. Set up and guide teams.
6. Resolve conflicts in the workplace.
7. Give subordinates constructive feedback and praise when appropriate.

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