Following completion of Chapter 2, students should be able to:

1. List the essential elements of effective communication.
2. Select the most effective medium to convey their message.
3. Read efficiently by surveying, skimming, and scanning, as appropriate.
4. Write clear, concise business correspondence, reports, and technical papers.
5. Deliver effective spoken instructions and other information.
6. Conduct a job interview.
7. Prepare for and conduct meetings.
8. Deliver an informational presentation to a group of people.

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